Full Name
Mathieu Houle
Job Title
Vice President, Customer Experience
Company
Distech Controls
Speaker Bio
What inspires me at Distech Controls is to participate in the company’s constant growth while being able to develop myself personally within it.
Mathieu has more than 20 years of experience in the field of building management. He worked as a systems integrator for about ten years and also held the positions of Project Manager, Product Manager, as well as EMEA Product Support Director, Global Product Manager before being named VP Customer Experience in April 2018. Now based again in Montreal, he also worked on the Distech Controls SAS team in Lyon, France from 2012 to 2017.
Responsible for the technical support, training, and customer service departments to provide technical support, quality training and unparalleled customer service to our clients while helping them to be as efficient as possible.
Responsible for the application team to enable the creation of innovative control and energy efficiency sequences for our range of programmable controllers.
Establish and manage communication between departments and within departments as a representative of clients to provide feedback to relevant teams.
Ensures that customers’ issues or ideas for improvement are sent back to Product Development and R&D Departments.
Responsible for the Field Device product range
Mathieu has more than 20 years of experience in the field of building management. He worked as a systems integrator for about ten years and also held the positions of Project Manager, Product Manager, as well as EMEA Product Support Director, Global Product Manager before being named VP Customer Experience in April 2018. Now based again in Montreal, he also worked on the Distech Controls SAS team in Lyon, France from 2012 to 2017.
Responsible for the technical support, training, and customer service departments to provide technical support, quality training and unparalleled customer service to our clients while helping them to be as efficient as possible.
Responsible for the application team to enable the creation of innovative control and energy efficiency sequences for our range of programmable controllers.
Establish and manage communication between departments and within departments as a representative of clients to provide feedback to relevant teams.
Ensures that customers’ issues or ideas for improvement are sent back to Product Development and R&D Departments.
Responsible for the Field Device product range